Voice, chat, video and email — inbound and outbound, in 30+ languages. Every conversation becomes live analytics: what worked, what failed, what it cost, and what to do next.
Anyone can wire up an agent that sounds good for two minutes. VocsNova is built for the part that comes after — tens of thousands of interactions a month, each one provably correct.
Turn latency stays below the threshold where calls start feeling robotic. You watch the number live during your demo call — most vendors won’t show it.
Talk over the agent and it stops mid-sentence and listens, like a person would. Try it in the demo — it’s the highest-signal moment on this page.
English, Spanish, Hindi, French, German, Japanese and dozens more — and it code-switches mid-sentence the way real callers do.
Calendar slots booked, CRM updated, tickets created, follow-up SMS sent — during the conversation, not in a batch afterwards. Every action is measured and attributed.
Traditional QA samples 1–2% of calls. Sentinel scores all of them — outcome, latency, compliance — the moment they end, and turns every miss into a playbook fix.
Voice, chat, video and email — inbound and outbound — run from the same playbooks, the same analytics and the same compliance rules.
Runs as managed SaaS on VocsNova’s cloud — no infrastructure for you to operate. Pick your data residency (US, EU or India); callers can have their recording deleted on request.
Most conversations end resolved without a human stepping in. The ones that shouldn’t be automated get routed to your team with full context.
Production traffic across support, sales, healthcare, education, automotive and agriculture — every one of them scored end to end.
Click a gear and the machine reconfigures — tools, approvals, escalation — and the same call plays out differently at every level. The fifth gear stays jammed on purpose.
Same call. At L3 the agent closes the loop itself - books the slot, updates the CRM, sends the invite.
Bookings auto-confirm. Discount requests always go to a human.
Two failed objection loops - offer human callback, flag for review.
Everyone can hand you a call log. Sentinel turns 100% of conversations — not a 1–2% QA sample — into live answers: what converts, what fails and why, what it costs, and when the agent has earned more autonomy.
Every conversation is scored the moment it ends — 100% coverage, not a QA sample — and personal data is redacted before anything reaches the analytics store.
Sentinel scores every conversation. QMS runs the operation — live dashboards, logs, ticketing and agent workflows in one place, across voice, chat, video and email.
Your customers switch languages mid-sentence — so does the agent. Same playbook, same disclosure line, same analytics, in every market you call.
“Good afternoon! This is Asha calling from Meridian — you’d asked us to follow up once the pilot pricing was ready. Is now a bad time?”
No language is a special case: every one runs the same playbooks, passes the same compliance checks, and lands in the same dashboard.
Pick a vertical — hear the call, read its outcome, and inspect the exact permission sheet it ran under.
“Done, Sarah — Thursday 5:30 pm, and the invite is on its way by SMS.”— the agent, closing the call
Also in the library: recruiting screens · automobile service calls · education follow-ups · agriculture helplines
Regulations are not a badge wall — the platform enforces them on every conversation, across voice, chat, video and email, in the US, EU and India.
Every conversation opens by saying it’s AI and whether it’s recorded, where the law requires it — EU AI Act, US state rules, Indian norms. Sentinel verifies the line was delivered, with a timestamp, on every interaction.
Numbers and addresses are checked before the platform ever dials or sends — FTC DNC and TCPA consent in the US, ePrivacy opt-ins in the EU, TRAI DND in India — and opt-outs take effect immediately, across all channels.
Contacts can request their call recording, or its deletion, by reply. GDPR, CCPA/CPRA and DPDP requests are logged and fulfilled on a stated clock.
Every playbook declares its purpose up front. The agent’s tools are scoped to that purpose; it cannot write to systems the playbook doesn’t name. PII is redacted the moment an interaction is stored.
| Channel | United States | European Union | India |
|---|---|---|---|
| Voice | TCPA consent + calling-hour windowsFTC DNC registry scrubbingSTIR/SHAKEN caller-ID attestationState recording-consent (two-party states) | GDPR lawful basis + recording consentEU AI Act — the agent discloses it’s AIePrivacy rules for marketing calls | DPDP Act 2023 consent + purpose limitsTRAI TCCCPR — DND scrub, registered headers, calling windows |
| Chat & SMS | TCPA texting consentCTIA / 10DLC campaign registrationSTOP keywords honored instantly | GDPR + ePrivacy prior opt-inEU AI Act disclosure in first message | TRAI DLT template + header registrationDPDP consent records |
| Video | Recording consent per state lawHIPAA-compliant flows for telehealthCCPA/CPRA notice at collection | GDPR recording consent + minimizationEU AI Act transparency | DPDP consentIT Act / SPDI rules for sensitive data |
| CAN-SPAM — sender identity, working unsubscribe | GDPR + ePrivacy opt-in, one-click unsubscribe | DPDP consent + purpose limitation | |
| All channels | SOC 2 · ISO 27001 · HIPAA · PCI DSS · encryption in transit and at rest · full audit logs · data residency US / EU / India | ||
| Capability | VocsNova | Vapi | Retell | SuperU |
|---|---|---|---|---|
| Native speech-to-speech | yes — no transcribe → think → speak chain | pipeline — you assemble STT / LLM / TTS | proprietary low-latency stack (~600 ms) | not disclosed |
| Channels | voice, chat, video, email | voice-first | voice, chat, SMS | voice only |
| Languages + mid-call code-switching | 30+, switches mid-sentence | depends on the providers you wire in | multiple; no mid-call switching claim | 10 languages |
| Per-conversation compliance verification | Sentinel — disclosure verified with a timestamp, every interaction | — | post-call analysis & QA | post-call analytics |
| Calling compliance enforced before dial (TCPA/DNC · GDPR · DPDP) | built in | DIY | partial — verified numbers, branded caller ID | not stated |
| Closed-loop analytics on 100% of conversations | live — insights ship as playbook updates | monitoring APIs | post-call analysis | campaign dashboards |
| Autonomy control | interactive L1–L4, L5 honestly locked | — | — | static “Level 3” marketing graphic |
| Security certifications | SOC 2 · ISO 27001 · HIPAA · PCI DSS | SOC 2 · HIPAA · PCI | SOC 2 Type II · HIPAA · GDPR | SOC 2 · ISO 27001 · GDPR · CCPA |
| When not to pick us | Pick Vapi to assemble your own pipeline from interchangeable providers. Pick Retell if voice + chat with fast setup is enough and you don’t need every conversation verified. Pick SuperU for a quick, low-cost outbound dialer for marketing teams. | |||
No platform-fee tiers hidden behind “Contact us.” Per-minute, metered, invoiced monthly. Volume discounts available.
| Included | |
|---|---|
| Telephony and carrier charges | in rate |
| Voice AI engine | in rate |
| Sentinel verification | in rate |
| QMS — analytics, ticketing, workflows | in rate |
| Managed SaaS deployment | in rate |
| Private / dedicated deployment | quoted |
Playbook schema · webhook payloads · telephony setup · deployment & onboarding guide.